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F.A.Q. / Moving Tips |
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| Do you protect my furniture when you move it? |
| Yes. Our movers will protect your furniture with our heavy duty storage blankets prior to transportation. We also carry shrink wrap if your items need an extra layer of protection. Don't worry; your stuff is safe with us. |
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| What does the travel fee cover? |
| Our flat one time travel fee covers us getting to your move location, and getting back to our office from your drop off location. |
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| What happens if my items are damaged during the move? |
| US Best Movers is insured. We do reserve the right to fix any item, or replace any item if it is not able to be fixed. |
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| What happens if my home is damaged during the move? |
| We will fix any cosmetic damage to walls, floors, and ceiling. Structural damage if not easily fixed will be subcontracted out through our insurance agent or a settlement will be arranged. |
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| What size is your truck? |
| We have different size trucks to serve you. Our trucks range from 17' to a 26'. |
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| What happens if all of my items don’t fit on one truck? |
| Our trained agents will determine how many trucks your move will need. We will do multiple trips if necessary. |
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| When does my hourly time start? |
| Your time starts at the conclusion of our thorough walkthrough with our specialist. At the end of your move, only when you are fully satisfied does your time stop. |
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| Can you move boxes with no lids on them? |
| All boxes need to be covered, if no cover is available, we ask that you re-pack, or allow our movers to shrink wrap your box for a small charge. |
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| Do you hire day laborers or do you have your own employees? |
| We use only our own employees, who are thoroughly trained and certified. |
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| Are you licensed, insured? |
| We are fully insured and licensed to provide you worry free service. |
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| Do you have any hidden fees? |
| We give you upfront pricing. We have no hidden fees, our prices are all inclusive. We charge an hourly rate for your move that is quoted to you upfront, and the only other charge is our flat-rate one time travel fee, which is explained to you ahead of time. |
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| What form of payment do you accept? |
| US Best Movers accept credit card payments, checks and cash. |
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| Will you disassemble and reassemble my bed? |
| Our movers will disassemble and reassemble all standard beds. Custom made beds or baby cribs will need to be disassembled before we arrive. |
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| What don't you move? |
Here is a list of things that we do not usually move for you, however, please give us a call to discuss your specific move needs and we will do our best to accomodate them.
- Grand Pianos or Baby Grand Pianos
- Extremely heavy items, such as safes
- Valuable items, such as jewelry, paintings, chandeliers, fine wine
- Ammunitions, firearms, combustible items
- Appliances connected to, or items containing, gas
- Cars
- Pets
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